Initial in Tanzania

We are a part of the Rentokil Initial group. We are a leading provider of expert facilities management, medical and hygiene services to businesses and organisations of all kind, enabling them to focus on what they do best.

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Frequently Asked Questions

Can Initial meet all hygiene requirements?

Absolutely. We meet the hygiene needs of companies large and small, in almost every area of activity. We’d be happy do to the same for you.

Is it easy to change my washroom account to you without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years experience migrating customers from existing providers to us with no disruption in service. We will get to know how you work and what you require and tailor and implement our services accordingly.

Do you do regular evaluations of my washroom to see if it’s good?

By working in partnership with you you’ll find our teams friendly, responsive and professional at all times, regularly suggesting improvements to your washroom to continuiously deliver a level of service your staff and customers enjoy.

What is your customer service like?

At Initial, quality of service, efficiency and providing value for money are fundamental. Our dedication to maintaining and raising service standards brings us regular recognition in the form of customer commendations and global awards.

Is it easy to contact you?

We are always available to answer your questions and respond to your needs through customer hotlines. That’s true of everyone at Initial from account managers to service operators. Everyone on our team is dedicated to helping your business perform as well as possible. You will have access to at least four telephone numbers to contact us.

How long will it take to get a quote?

Once we understand who you are and what you do through conducting a thorough audit of your hygiene service needs - including hand drying, feminine hygiene, air fresheners, soaps, toilet seat sanitisers and so on. Our dedicated account teams will provide specific, fully-costed service recommendations always endeavouring to meet the timeframes and demands of your business.

I need someone who knows their products, the applications and where it needs to be, whether it suites an industrial building or an A grade building. Can your company provide this service?

Reliable advice is important to any business. Our understanding of washroom hygiene is developing all the time, and we are always keen to employ the latest technology in our drive to increase standards - we aim to produce better, more innovative solutions tailored to suit your business requirements.

Will you give the right service at the right price?

Whenever you deal with Initial - however large or small your agreement – you’ll always enjoy a single point of contact. Your dedicated account consultant will have complete oversight of your requirements, and we’ll provide simple, tailored solutions to suit your pocket and your business.

Do you give regular product and service updates?

Our understanding of washroom hygiene is developing all the time, and we are always keen to employ the latest technology in our drive to increase standards. Our consultants are committed to providing you with relevant updated information at regular interval.

Can I make electronic payments directly through the bank?

Yes. Your dedicated account consultant will have complete oversight of your requirements, and we’ll provide simple, itemised invoices at predetermined intervals, allowing you a variety of payment options including direct transfers to our bank account in Dar es Salaam.

About Initial Hygiene

How can we help?

  • 255-22-2115419
  • Talk to a customer service representative